
Log Delivery Leeds
Returns Policy
BURN Firewood Returns Policy
Effective Date: 11/09/23
At BURN Firewood, we are dedicated to delivering top-quality firewood products and exceptional customer service. We understand that there may be times when you need to return a product. Our Returns Policy outlines the guidelines for returning firewood products purchased from our company. Please take a moment to review these terms before making a purchase.
- Returns Eligibility:
- You may request a return if you have purchased firewood products directly from BURN Firewood.
- To be eligible for a return, the following conditions must be met:
- The return request must be made within 14 days of the original purchase date.
- The firewood products must be in their original, unopened packaging, and in the same condition as when they were purchased.
- Proof of purchase (e.g., order number, receipt) must be provided.
- Customised or personalised firewood orders are not eligible for returns unless they are defective or do not meet the agreed-upon specifications.
- Defective or Damaged Items:
- If you receive firewood products that are defective or damaged, please contact us immediately. We will arrange for a replacement or refund, as appropriate, upon verification of the issue.
- Non-Returnable Items:
- The following items are non-returnable:
- Any firewood products that have been used, opened, or partially consumed.
- Products returned without a valid proof of purchase.
- Customised or personalised firewood products that meet the agreed-upon specifications.
- Return Process:
- To initiate a return, please contact our customer support team at office@burnfirewood.co.uk.
- Our customer support team will guide you through the return process and provide you with a Return Authorisation (RA) number, if applicable.
- Ship the return item(s) to the address provided by our customer support team.
- Include the RA number on the packaging to ensure proper identification and processing.
- You are responsible for return shipping costs unless the return is due to a defect or error on our part.
- Refunds:
- Refunds will be processed within 30 business days of receiving the returned items and verifying their condition.
- The refund will be issued using the same payment method used for the original purchase.
- Shipping and handling charges are non-refundable, unless the return is due to a defect or error on our part.
- Cancellations:
- If you wish to cancel an order before it has been shipped, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee cancellations once the order has been dispatched.
- Contact Us:
- If you have any questions or concerns regarding our Returns Policy, please contact our customer support team at office@burnfirewood.co.uk.
BURN Firewood reserves the right to update or modify this Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy regularly to stay informed of any updates.
Thank you for choosing BURN Firewood for your firewood needs. We value your business and are committed to ensuring your satisfaction with our products and services.
BURN Firewood, Coney Park, Harrogate Road, Yeadon, LS19 7XS
office@burnfirewood.co.uk

Firewood Delivered to Your Door
Our kiln-dried and seasoned logs are carefully prepared to deliver maximum heat output with minimal smoke, making them ideal for wood-burning stoves, open fires, chimineas and fire pits. Unlike damp or freshly cut wood, our logs are ready to burn immediately, so you can enjoy a hassle-free fire whenever you need it.
With our convenient log delivery Leeds service, there’s no need to struggle with heavy bags or worry about running out we bring high-quality firewood directly to your home.
Fast & Reliable Log Delivery Leeds
We understand that when the temperature drops, waiting days for firewood isn’t an option. That’s why our log delivery Leeds service is built around speed, reliability and customer convenience. Whether you’re topping up a small supply or stocking up for the winter season, we offer flexible delivery options to match your needs.
We deliver straight to your property, saving you time and effort. With our trusted local service, you can count on always having a steady supply of firewood ready to keep your home warm and welcoming.
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Sustainable & Affordable Firewood
Choosing the right firewood doesn’t just keep your home cozy it also makes a difference for the environment. All of our logs are responsibly sourced from sustainable woodlands, ensuring that you get a premium product without compromising on eco-friendly practices.
Kiln-dried and seasoned to the perfect moisture content, our firewood burns hotter, lasts longer and creates less creosote build-up in your chimney. Best of all, our Leeds firewood delivery is competitively priced, giving you outstanding value with every order. Warmth, quality, and sustainability all delivered to your door.
Why Choose Our Leeds Log Delivery Service?
With so many options available, it’s important to know you’re getting the best firewood and the best service. Our customers in Leeds choose us for our combination of quality, reliability and value.
Every log is carefully prepared to ensure it burns efficiently and our delivery team goes the extra mile to make sure your order arrives on time and in perfect condition.
Whether you’re heating your family home, running a business that relies on firewood or simply want to enjoy cozy evenings by the fire, we provide a trusted solution that you can rely on all year round.